We hope your new piece brings you exactly what you were looking for. If it doesn't, you can return your order within 30 days of receiving your order.
Simply register your return through your account. Once we have received your request, we'll send you a confirmation email with further instructions.
As part of our commitment to people and planet, return shipping costs are not covered by A Beautiful Story and are therefore at your own expense. This helps encourage mindful purchasing and reduces unnecessary transport movements.
Once we have received and processed your return, we will refund the purchase amount using the original payment method.
How do I register my return?
- Through your order confirmation email, go to View my order.
- Click on this link to see the details of your order.
- In the top right corner, you will find the Request return
button. - Then choose which item you want to return and provide a reason.
- Click on request return, and you will receive a confirmation email of your request.
Return label
Once your return request has been processed, you will receive an email with a return label that you can print to return the package. We will send you an email once we have received your package.
Returning from Switzerland
Would you like to return an order from Switzerland? Unfortunately, we cannot provide a return label. We also cannot reimburse any import duties or customs fees already paid. In some cases, you may be able to reclaim these costs through the Swiss customs authorities. Please contact your carrier or the customs service to check what is possible.
You can start your return request via your account page. We are happy to assist you there.
What return costs do I pay?
If you return items in The Netherlands €4.60 return costs will be charged, even if you return the entire order.
When will I get my money back?
We process your return as soon as possible and within 14 days at the latest. You will receive a message from our customer service about your refund once we have processed your return.
How will I be refunded?
We will refund you using the same payment method you used to pay. If you paid part of your order with a gift card, you will receive a gift card for that amount in return.
What are your return conditions?
Returns are possible within 14 days of receiving your order. If you return the products after this period, your return shipment will be sent back to you.
The costs and risks of shipping are your responsibility.
We will only process your return if the items are returned in their original condition, including labels. We do not accept damaged and/or used items and they will be sent back to you.
If we receive a return package that cannot be identified, we will keep it for 1 month. If your return is not processed, please contact our customer service. After 1 month, the package will be processed through our own administration and we will not be able to trace it anymore.
You can also use the European model withdrawal form to notify us that you wish to cancel the purchase. However, the use of this form is not mandatory. You can download the form here.
Return address:
A Beautiful Story
tav YRBRND
Turnhoutseweg 22a
5541 NX Reusel, The Netherlands
