Our system cannot redeem your gift card after ordering. The good news? You can use your gift card the next time you shop with us.

That's possible. Email our customer service with your codes, and we will provide you with a new code.

Do you have a discount code from us? Enter your voucher code in the field provided at the checkout. You can redeem 1 discount code per order.

Are you ordering from a country other than the Netherlands? You can also contribute to our mission by shopping our collection!

• Check the overview for the costs.
• Be sure to check customs and import duties, local taxes, permits, and product restrictions.
• Additional costs charged by the destination country are the responsibility of the recipient.

• Within the Netherlands, Germany and Belgium we offer free shipping for orders over €50.
• Other countries we offer free shipping for orders over € 80.
  
  

• Through your order confirmation email, go to View my order.
• Click on this link to see the details of your order.
• In the top right corner, you will find the Request return button.
• Then choose which item you want to return and provide a reason.
• Click on request return, and you will receive a confirmation email of your request.

Return label

Once your return request has been processed, you will receive an email with a return label that you can print to return the package. We will send you an email once we have received your package.

Would you like to return an order from Switzerland? Unfortunately, we cannot provide a return label. We also cannot reimburse any import duties or customs fees already paid. In some cases, you may be able to reclaim these costs through the Swiss customs authorities. Please contact your carrier or the customs service to check what is possible.

You can start your return request via your account page. We are happy to assist you there.

If you return items in The Netherlands, €4.60 return costs will be charged, even if you return the entire order.

We process your return as soon as possible and within 14 days at the latest. You will receive a message from our customer service about your refund once we have processed your return.

We will refund you using the same payment method you used to pay. If you paid part of your order with a gift card, you will receive a gift card for that amount in return.

Returns are possible within 14 days of receiving your order. If you return the products after this period, your return shipment will be sent back to you.
The costs and risks of shipping are your responsibility. We will only process your return if the items are returned in their original condition, including labels. We do not accept damaged and/or used items and they will be sent back to you. If we receive a return package that cannot be identified, we will keep it for 1 month. If your return is not processed, please contact our customer service. After 1 month, the package will be processed through our own administration and we will not be able to trace it anymore.

You can also use the European model withdrawal form to notify us that you wish to cancel the purchase. However, the use of this form is not mandatory. Download here.

Return address:

A Beautiful Story

tav YRBRND

Turnhoutseweg 22a

5541 NX Reusel, The Netherlands

Your welcome discount will be sent to the email address you provided. It may take a few minutes for the email to arrive. Try refreshing your inbox or checking your spam folder.

Still no email? Feel free to contact us, and we’ll be happy to assist you.

• The welcome discount is a unique code that can be redeemed only once.
• Enter the discount code at checkout before completing your payment.
• You can receive a personal discount code only once.
• The discount code cannot be used in combination with other discount codes.
• Your personal discount code is valid for 3 months from the moment of receipt.
• The discount code cannot be exchanged for cash or applied retroactively.

Unfortunately, the discount code can't be applied retroactively.

The welcome discount remains valid for 3 months, so you still have time to use it on your next order.

At checkout, enter your giftcard code in the field in your order summary. You can use multiple giftcards for a single order.
Still have credit left on your card? You can use the remaining balance for your next order.

Check your balance here by entering your giftcard code.

Unfortunately, it's not possible to use a giftcard as a payment method to
purchase another giftcard.

No worries — you can resend the email with your code from your account to your own email address. Need help? Mail to info@abeautifulstory.nl and we'l l be happy to help.

Our system cannot redeem your gift card after ordering. The good news? You can use your gift card the next time you shop with us.

Choose Oh My Good as your payment method and enter your voucher code.

*Please note that for orders with a gift card from one of our partners, a maximum amount of €50 applies.

Does your sterling silver and silver-plated jewelry have a dark (brown or black) tarnish? We recommend cleaning them occasionally (light rubbing) with a special cloth containing anti- tarnish agent. Make sure that gemstones do not come into contact with anti-tarnish agent or other chemicals. These can only be rubbed with a soft microfiber cloth.This cloth can also be used to restore shine to gold-plated and silver-plated jewelry.

We’re sorry to hear that. We want to look for a solution together. Please send an e-mail to our customer service with a photo of your article and your order number.

Aren’t you satisfied? Send an e-mail to our customer service. You have a 6-month warranty on your lucky tools. Even if your complaint falls outside this period, we would like to hear from you.

Before 1967, a distinction was made between semi-precious and precious stones. Diamond, ruby, sapphire, and emerald were gemstones, rose quartz for example was a semi-precious stone. Nowadays, we just talk about gemstones. We only use natural gemstones for our lucky tools. Some suppliers deepen the color of a stone using a certain technique. Rose quartz, for example, becomes a slightly brighter shade of pink, but it still remains real rose quartz.

We use glass beads and brass beads.

Absolutely, we use brass. All other materials comply with the EU REACH-rules: your jewelry is nickel free. 

Brass is an alloy of copper and zinc. The composition of brass is usually 66% copper and 34% zinc. With silver plating, the brass is coated with a layer of silver. With gilding, your brass lucky tool is covered with a thin coating of gold.  

Almost all our products are vegan. Some jewelry from older collections still have white or dark brown beads made from horn or bone.   

Yes, we use paper with the FSC quality mark. This ensures you that the raw material for the paper comes from responsibly managed forests. And not from a primeval forest or plantations for which tropical rainforest have been cut down.