Can I exchange my order?

It is not possible to exchange your order, but you can
return it. We will refund you as soon as possible so that you can place a new order with us.

Can I return my order?

Of course, you can return your items. We ask that you
return the items in their original condition, including labels and unworn,
within 14 days. The costs of shipment are for your own account. You are liable for any depreciation of the items due to damage.

How do I register my return?

• Through your order confirmation email, go to View my order.
• Click on this link to see the details of your order.
• In the top right corner, you will find the Request return
  button.
• Then choose which item you want to return and provide a reason.
• Click on request return, and you will receive a
  confirmation email of your request.

Return label

Once your return request has been processed, you will
receive an email with a return label that you can print to return the package.
We will send you an email once we have received your package.

Returning from Switzerland

Would you like to return an order from Switzerland? Unfortunately, we cannot provide a return label. We also cannot reimburse any import duties or customs fees already paid. In some cases, you may be able to reclaim these costs through the Swiss customs authorities. Please contact your carrier or the customs service to check what is possible.

You can start your return request via your account page. We are happy to assist you there.

What return costs do I pay?

If you return items in The Netherlands, €4.60 return costs will be charged, even if you return the entire order.

 When will I get my money back?

We process your return as soon as possible and within 14
days at the latest. You will receive a message from our customer service about your refund once we have processed your return.

 How will I be refunded?

We will refund you using the same payment method you used to pay. If you paid part of your order with a gift card, you will receive a gift card for that amount in return.

 What are your return conditions?

Returns are possible within 14 days of receiving your
order. If you return the products after this period, your return shipment will be sent back to you.

The costs and risks of shipping are your responsibility.

We will only process your return if the items are returned
in their original condition, including labels. We do not accept damaged and/or used items and they will be sent back to you.

If we receive a return package that cannot be identified,
we will keep it for 1 month. If your return is not processed, please contact our customer service. After 1 month, the package will be processed through our
own administration and we will not be able to trace it anymore.

You can also use the European model withdrawal form to
notify us that you wish to cancel the purchase. However, the use of this form
is not mandatory. You can download the form here.

Return address:

A Beautiful Story

tav YRBRND

Turnhoutseweg 22a

5541 NX Reusel, The Netherlands