shipment and return
Delivery and shipping costs
We strive to deliver your order within 3-5 working days. The shipping costs differ per country.
Here are the charges for shipping;
The Netherlands: €1,95
Outside the EU: €9,95
International customers may be liable for any customs and import duty, taxes, permits, product restrictions and other local requirements. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. A Beautiful Story will not be liable for any customs or import duties and taxes.
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the transporter, takes physical possession of the goods. To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you are canceling the agreement. You can use the model withdrawal form for this (click here to download the form), but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the cancellation
If you revoke the agreement, you will immediately receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) and at least no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the delivery costs will not be refunded. You are only liable for the depreciation of the goods that results from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics, and operation of the goods. We will pay you back with the same payment method that you used for the original transaction unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement. We may wait with a refund until we have received the goods back, or you have demonstrated that you have sent back the goods, whichever is the earlier.
You must return the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to cancel the agreement. You are on time if you return the goods before the period of 14 days has expired.
The direct costs of returning the goods are for your account.
If you have any doubts about your purchase you may return it within 14 days. Please use the returnform you find below.
A Beautiful Story guarantees to refund any item(s), if they are returned in perfect condition. Please also see the general conditions.
Click here Retour-formulier-EN to download the returnform.
You can send your items to:
A Beautiful Story
Turnhoutseweg 22a, Hall 25
5541 NX Reusel