shipment and return
LAST UPDATE: 8 December 2022
Can I return my order?
Of course you can. You can do so within 14 days. Make sure you return everything to us complete, in its original packaging, with price tags, and that you have not used, damaged or worn the items. Keep your return slip until we have processed it.
How do I register a return?
Step 1: Put the items you want to return back in the box together with the return form. Make sure the products' original tags have not been removed.
Step 2: Write the return address below on your return:
A Beautiful Story
Turnhoutseweg 22a, Hall 25
5541 NX Reusel Netherlands
Step 3: Simply drop off the parcel at one of our service points.
Step 4: Keep the track and trace code you get at the checkout when you drop off the parcel*
*It is not obligatory, but we recommend sending your return with a track and trace code. This way we can best help you, even if your return gets lost.
I have returned my order. When will I receive my money back?
We process returns as soon as possible. However, due to the big end-of-year rush, we ask you to wait until 14 working days after receiving your return. We will do our utmost to process your request as soon as possible.
What return costs do I have to pay myself?
These costs are for your own account.
Conditions for returns
- Returns can only be made within the stipulated return period of 14 days.
- Both the costs and the risk of shipment are for your own account in case of a return.
- We only accept returns if they are sent back in their original condition, including labels. Damaged and/or used items will be refused and returned.
- Non-identifiable returns will be stored at our warehouse in Reusel for a maximum of 1 month. You can contact our customer service they can contact the warehouse. After this period the parcel will be processed through our own administration and no further correspondence will be possible.
- Without a track and trace code, no investigation can be started into missing returns. Please note that proof of dispatch with track & trace code is a requirement for initiating an investigation, so if this is missing, this is not possible.
- If you have paid delivery charges and return all items from your order, you will also be refunded the delivery charges.
How do I get a refund?
We will refund you with the same means of payment you used to pay for your purchase. If you paid a portion with an A Beautiful Story gift card, you will also receive a gift card back for that portion.
Can I exchange my order?
No, you can't. Do you prefer another item? Send your original order back to us. We'll refund as soon as possible, so you can place a new order.
We usually ship your order the same day
If you place an order before 3pm on weekdays, we’ll ship your order the same day. Orders within the Netherlands will be shipped in a mailbox package, so you don't have to stay at home.
Shipping costs The Netherlands: € 1.95
Shipping costs Germany: € 3.95
In the EU: € 4.95
Rest of the world: € 9.95
Placing an order from a country other that the Netherlands?
Please make sure to check for yourself about customs and import duties, local taxes, permits and product restrictions. Additional costs charged by the country of destination are for the recipient.
Return within 14 days
You can always return your order within 14 days. In legal terms: you revoke our agreement. We have created a handy return form for this purpose. You can download it here.
Within 14 days
If you revoke the agreement, you send your order back to us within 14 days. You pay for the shipping and email us the track & trace code of the letterbox package. Of course you have not used, damaged or worn the lucky tools. You are only liable for the depreciation of the products resulting from the use of the products, which goes beyond what is necessary to establish the nature, characteristics and functioning of the products. Items with a seal – earrings for example – cannot be returned for hygienic reasons. As soon as we have everything back at home, we will refund you with the same payment method you used to pay. The refund period is always as soon as possible, but no later than 14 days after receipt of the cancellation notice. However, we may wait with refund until we have received the products, or until you have demonstrated that you have sent them. The return costs are for you.
You can also use the European revocation form to inform us that you are canceling the purchase. However, this form is not mandatory. You can download the form here.
A Beautiful Story
Turnhoutseweg 22a, Hal 25
5541 NX Reusel
How to pay
You can pay quickly and securely with Apple Pay on your iPhone.
You can pay quickly and securely with PayPal. Sometimes PayPal offers Pay After Delivery. Once you’ve received your lucky tools, you pay. Find out on PayPal’s payment screen if this option is offered to you.
You can also pay with Mastercard and Visa. Choose your credit card company and proceed with the payment.
We also accept direct bank transfers. After placing your order, you’ll be redirected to a page with our bank details. You can then transfer the purchase amount to us. We’ll process your order as soon as we’ve received your payment.
Paying with iDEAL is fast and safe. Just choose your bank and follow the steps.
Paying safe, fast and online in Belgium
Sofort Banking / Giropay
Paying safe, fast and online in Germany.
Discount code and gift voucher of A Beautiful Story
Do you have a discount code or a gift voucher from A Beautiful Story? Fill in your voucher code in the field in your shopping cart that says enter your voucher. You can redeem 1 discount code or gift voucher per order.
OhMyGood gift voucher