shipment and return
Exchanges and returns
Can I exchange my order?
No, that’s not possible. Do you prefer another lucky tool? You can return your products. We'll refund you as soon as possible, so you can place a new order.
Can I return my order?
Of course. If the lucky tools aren’t used, damaged or worn you can return them. Make sure you return everything complete, with price tags attached to the items. You can return the products within 14 days. The shipping costs are for you.
What return costs do I have to pay myself?
These costs are for your own account.
How do I register my return?
Step 1: Put the items together with your completed return form in your parcel. Make sure the original tags are still attached to the products.
Step 2: Write our return address on your parcel:
A Beautiful Story
Turnhoutseweg 22, Hall 25
5541 NX Reusel
Step 3: Simply drop off your parcel at a post office near you.
Step 4: Keep your track & trace code*
*It is not obligatory, but we advise you to ship your return with a track & trace code.
What are your return conditions?
- Returns can be made within 14-days after you’ve received your lucky tools. Do you return the products after this period? Then your return will be sent back to you.
- The costs and the risk of shipment are for your own account.
- We only accept your return if the lucky tools are returned in original condition including labels. Damaged and/or used items will be refused and returned to you.
- Non-identifiable returns will be stored at our warehouse for a maximum of 1 month. Is your return not being processed? Please contact our customer service. After 1 month the parcel will be processed through our own administration and we can’t find it anymore.
I have returned my order. When will I receive my money back?
We process returns as soon as possible and at least within 14 days. Once we have processed your return, you will be notified by our customer service about your refund.
How will I be refunded?
We will refund you with the same means of payment you used to pay. Did you pay a part of your order with a gift voucher? Then you will also receive a gift voucher back for this amount.
Where can I get my lucky tools delivered?
We usually deliver via PostNL or DPD. Orders within the Netherlands almost always fit through the mailbox. So you don't have to stay at home.
What is your delivery time?
PostNL delivers 98% of mailbox mail the next delivery day. That means 2% comes a little later. That is why we set a delivery time of 1-3 working days in the Netherlands. In Europe the delivery time is 3-6 working days and outside Europe 6+ working days.
Please make sure to check about customs and import duties, local taxes, permits and product restrictions. Additional costs charged by the country of destination are for the recipient.
Return within 14 days
You can always return your order within 14 days. In legal terms: you revoke our agreement. We have created a handy return form for this purpose. You can download it here.
If you revoke the agreement, you send your order back to us within 14 days. You pay for the shipping and email us the track & trace code of the letterbox package. Of course you have not used, damaged or worn the lucky tools. You are only liable for the depreciation of the products resulting from the use of the products, which goes beyond what is necessary to establish the nature, characteristics and functioning of the products. Items with a seal – earrings for example – cannot be returned for hygienic reasons. As soon as we have everything back at home, we will refund you with the same payment method you used to pay. The refund period is always as soon as possible, but no later than 14 days after receipt of the cancellation notice. However, we may wait with refund until we have received the products, or until you have demonstrated that you have sent them. The return costs are for you.
You can also use the European revocation form to inform us that you are canceling the purchase. However, this form is not mandatory. You can download the form here.