shipment and return
We usually ship your order the same day
If you place an order before 3pm on weekdays, we’ll ship your order the same day. Orders within the Netherlands will be shipped in a mailbox package, so you don't have to stay at home.
Shipping costs the Netherlands: € 1.95
Shipping costs Germany: € 3.95
In the EU: € 4.95
Rest of the world: € 9.95
Placing an order from a country other that the Netherlands?
Please make sure to check for yourself about customs and import duties, local taxes, permits and product restrictions. Additional costs charged by the country of destination are for the recipient.
Currently we are not sending any orders to the UK until further notice. You can e-mail us on [email protected] if you have questions regarding this issue.
Return within 365 days
You can always return your order within 365 days. In legal terms: you revoke our agreement. We have created a handy return form for this purpose. You can download it here.
Within 365 days
If you revoke the agreement, you send your order back to us within 365 days. You pay for the shipping and email us the track & trace code of the letterbox package. Of course you have not used, damaged or worn the lucky tools. You are only liable for the depreciation of the products resulting from the use of the products, which goes beyond what is necessary to establish the nature, characteristics and functioning of the products. Items with a seal – earrings for example – cannot be returned for hygienic reasons. As soon as we have everything back at home, we will refund you with the same payment method you used to pay. The refund period is always as soon as possible, but no later than 14 days after receipt of the cancellation notice. However, we may wait with refund until we have received the products, or until you have demonstrated that you have sent them. If you return part of your order, we will pay the shipping costs for the return. Please send us the receipt of the return package. If you send everything back, the costs for returning are for you.
Click here to download the return form.
You can also use the European revocation form to inform us that you are canceling the purchase. However, this form is not mandatory. You can download the form here.
A Beautiful Story
Turnhoutseweg 22a, Hal 25
5541 NX Reusel
How to pay
You can pay quickly and securely with PayPal. Sometimes PayPal offers Pay After Delivery. Once you’ve received your lucky tools, you pay. Find out on PayPal’s payment screen if this option is offered to you.
You can also pay with Mastercard and Visa. Choose your credit card company and proceed with the payment.
We also accept direct bank transfers. After placing your order, you’ll be redirected to a page with our bank details. You can then transfer the purchase amount to us. We’ll process your order as soon as we’ve received your payment.
Paying with iDEAL is fast and safe. Just choose your bank and follow the steps.
Paying safe, fast and online in Belgium
Sofort Banking / Giropay
Paying safe, fast and online in Germany.
Discount code and gift voucher of A Beautiful Story
Do you have a discount code or a gift voucher from A Beautiful Story? Fill in your voucher code in the field in your shopping cart that says enter your voucher. You can redeem 1 discount code or gift voucher per order.