Customer Service

Delivery 

We try to handle all orders as quickly as possible. Orders are usually handled within 3-5 working days. However, it is possible that an item is out of stock or that delivery times are delayed. In that case, you will be informed by email or telephone.

Returning

You have the right to return the product to A Beautiful Story within seven (7) days after delivery. Returns are accepted if the packaging of the product is undamaged, noting that all costs for returns is your own expense.

If something is wrong with your order, write to A Beautiful Story within seven (7) days of delivery, or within a reasonable period of time after which you have detected a fault with your product. Should it be demonstrated that a product does not meet the stipulations of the agreement, A Beautiful Story may decide whether you will receive a replacement or be refunded for the invoice value of the product.

Quality

The products you receive may differ slightly from the image on the website. This is due to the fact that we use unique materials. Of course, we only work with the highest quality available.

Warranty

Satisfied customers are our top priority. We want nothing more than for our consumers to continue to tell our wonderful stories! That’s why we offer a one-year warranty on all our items. The receipt is your proof of purchase. If a problem should occur after this year, please feel free to contact us. We can try to help you find a solution, and in some cases will offer you some compensation.

If you would like to receive more information about an item, please contact us by email at info@abeautifulstory.nl or give us a call, our phone number is +31 20 707 02 88. We’ll try to answer your question as soon as possible.