- Terms and conditions
- Welcome to the A Beautiful Story website (the "Site") owned and operated by A Beautiful Story B.V. Except as otherwise noted herein, the Site is governed by these terms and conditions ("the Terms"). Please read these Terms carefully, because your use of the Site constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site. A Beautiful Story reserves the right to make changes to the Site and to these Terms at any time. No material from the Site may be copied, republished, distributed, uploaded, posted or transmitted in any way, except as specifically permitted on the Site. The Site, including all of its information and contents, is A Beautiful Story property.
- These Terms govern all contracts, supplies and other services agreed between the customer and A Beautiful Story.
- Unless A Beautiful Story has indicated otherwise in writing to the customer, the customer’s own general terms and conditions shall not be accepted.
Entering Into a Contract
- A Beautiful Story shall confirm the customer’s order by e-mail. A contract is created only when payment has been successfully made. If A Beautiful Story is unable to clearly establish the customer’s permanent or temporary address, an order cannot be accepted.
- Order processes that for whatever reason have been technically or otherwise disrupted before the payment instructions have been completed are incomplete, even if the customer has received an order confirmation. Such an order will in principle therefore not be delivered. A Beautiful Story shall endeavor, however, to contact the customer to complete the payment instructions so that delivery can be made.
Prices and Costs
- The contract price is the current price at the moment when an order is placed with the webstore.
- The prices quoted in the webstore are exclusive of postage and administration costs.
- Shipping is €1,95 in The Netherlands.
- Shipping in the EU (Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, Spain, United Kingdom and Sweden costs €4,95.
- Shipping outside the EU costs €9,95.
- If you order more than one product, shipping costs will remain the same.
- A beautiful Story shall act with the greatest possible care in processing orders for articles.
- If a product has a longer delivery time or is (temporarily) not deliverable A Beautiful Story will inform the customer shortly after placing the order.
- Articles shall be delivered to the address given by the customer to A Beautiful Story
- A Beautiful Story shall dispatch accepted orders as quickly as possible in the order in which they are received and aims to ship all orders that are in stock within 1-2 days
- The on the webstore indicated delivery term is approximate only and there is no right to compensation if actual delivery takes longer.
- A Beautiful Story is not responsible for delays caused by shipping companies such as Post NL, DHL or UPS.
- A Beautiful Story is also not liable for whatever damage that might occur as a consequence to not delivering in time.
- The customer is responsible for all applicable sales taxes.
Right to Return Articles
- The customer is entitled to return any article to A Beautiful Story within fourteen (14) days of its delivery, without need to give any reason. This right also extends to articles that have been reduced in price. This has the effect of cancelling the purchase of that article and the customer will be refunded the amount already paid to A Beautiful Story for the said article. Please note that we will not refund the shipping cost for the returned articles.
- No refund will be made in respect of articles returned to A Beautiful Story after the said fourteen-day period.
- Articles must be returned in accordance with the instructions set out on the packing slip enclosed with the articles.
- Articles being returned must be in the condition generally accepted for normal use for approval of the articles, such as trying on articles in conventional shops. If a customer wishes to exercise such right to return an article, the article must be returned to A Beautiful Story together with everything originally sent with it, in its original state and packaging.
- A beautiful Story is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer.
Error in Delivery
- A Beautiful Story takes great care in of the shipping of ordered products. Nevertheless it can happen that an order is not shipped or is incomplete. If the order is incomplete, the customer must notify A beautiful Story within 7 days after receiving the product. The shipment shall eventually be completed or sent again by A Beautiful Story.
- If A Beautiful Story delivers a product different from the one ordered, or if the article is damaged or defective, the customer must notify A Beautiful Story within 7 days after receiving the product. A Beautiful Story shall reimburse the purchase price plus postage charge.
- In case that A Beautiful Story has not received a written complaint within 7 days after the receipt reception of the product, A Beautiful Story assumes that the products have been delivered correctly and in good state.
- If a customer wishes to exchange or return an article, it must follow the instructions specified on the packing slip enclosed with the article.
- Other queries, comments or complaints relating to an order, payment or delivery should be sent in writing to the following e-mail address: email@example.com.
- The e-mail message must contain the customer’s name, e-mail address corresponding with that in A Beautiful Story’s records, the order number included in the order confirmation and the article number.
- The customer may pay either by Ideal, credit card, banktranfer,…….
- All payments must be made in accordance with the instructions given on the pages of the webstore.
- In placing an order, the customer grants A Beautiful Story the right to use its personal information. The information will never be shared with third parties unless these have to be involved in handling your order.
A Beautiful Story B.V.
Tel: +31 (0) 207070288